Returns/Refund Policy

General

My tracking number is not showing any information, how do I track my package? 

Tracking is emailed to you the moment your order ships. However, carriers do not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact lbmichellay@yahoo.com.

Do you offer exchanges and returns?

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of damaged or defective products.  If an item may be considered damaged or defective, please email lbmichellay@yahoo.com indicating your Name, Order Number, and a clear photo of the product. Damaged or defective items need to be addressed within 14 days from the day of purchase. If the product is deemed defective by lbmichellay.com, you will be eligible for a refund or replacement of the same item or an equivalent item.

Customers are responsible for the return-shipping fee, and it is not refundable. Refunds are made in the original form of payment and are issued to the person documented on the original order. Please note, we only accept returns from lbmichellay.com orders. In case delay, lost or stolen packages, please fill out a claim at USPS.com so USPS may try to locate your order as soon as possible. Once a claim has been filed please send us the claim information and we will wait on the results of the claim before proceeding forward.

When will my order be shipped? 

Processing time is 1-2 business days. Regular orders and Rush Handling will be processed and shipped out in 24 hours with the exception of orders placed Fridays after 2 pm PST, or orders received during the weekend or Holidays. These orders will be processed the next business day. 

How are refused or returned packages handled?

All packages returned to our facilities will be refunded. Please note that shipping and handling fees are not refundable and will be subtracted from your refund. If you require a reshipment, a reshipping fee of $5.99 will be charged.

What happens if my order has incorrect shipping information?

Please understand that our system prints out shipping labels according to what the customers placed on their shipping and billing information. Please contact USPS to reroute your package in case of any error on shipping information. The Reshipment Fee on all orders will be $5.99. lbmichellay is not responsible for any lost or stolen packages due to incorrect information provided at time of purchase.

IN-PERSON RETURN POLICY

All in person sales are final.